Privacy Policy

Information We Collect

We collect information that you provide directly to us when you:

• Create an account or make a purchase
• Subscribe to our newsletter or promotional communications
• Participate in surveys, contests, or promotions
• Contact us for customer support or consultation
• Submit photos to our Community Spotlight

Personal Information may include:

• Name, email address, and phone number
• Billing and shipping address
• Payment information (processed securely through third-party providers)
• Style preferences and sizing information
• Photos and content you choose to share

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• Browser type and version
• IP address and location data
• Pages visited and time spent on our site
• Referring website addresses
• Device identifiers and operating system

We use cookies and similar tracking technologies to collect this information and improve your browsing experience.

How We Use Your Information

We use the information we collect to:

• Process transactions: Fulfill your orders and process payments securely
• Improve our services: Analyze website usage to enhance user experience
• Communicate with you: Send order confirmations, updates, and promotional offers
• Personalize your experience: Provide style recommendations based on your preferences
• Marketing purposes: Send you information about new products, special offers, and events
• Legal compliance: Comply with applicable laws and protect our legal rights

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers: Third-party companies that help us operate our business (payment processors, shipping companies, email service providers)
• Legal requirements: When required by law or to protect our rights and safety
• Business transfers: In connection with a merger, sale, or acquisition of our business
• With your consent: When you explicitly agree to share your information

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Keep you signed in to your account
• Analyze site traffic and user behavior
• Deliver targeted advertising

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure socket layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only
• Secure payment processing through PCI-compliant providers

While we strive to protect your information, no method of transmission over the internet is 100% secure.

Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Data portability: Receive your data in a structured, commonly used format
• Object to processing: Object to certain uses of your information

To exercise these rights, please contact us at privacy@fragwear.com

International Data Transfers

Your information may be transferred to and processed in countries other than Spain. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws, including GDPR.

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Community Spotlight and User Content

When you submit photos or content to our Community Spotlight feature:

• You grant us permission to use, display, and share your content on our website and social media
• You confirm you have the rights to the content and any individuals pictured have consented
• You understand your content may be publicly visible
• You can request removal of your content at any time

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: